The DialGrid IVR Dashboard is the central hub for managing your business communications. Designed for users, admins, and team leads, this intuitive, cloud-based platform provides complete visibility into your team's call activities, empowering you to monitor performance and optimize operations. As a VoIP and web-based service, DialGrid requires no landline or existing phone hardware—get started in just one day using your existing devices.
View all team members, their assigned extensions, and real-time activity status in one centralized interface.
Monitor every call made, including the recipient's number, call duration, and date/time, with easy-to-read summaries.
Access recordings of every call for quality assurance, training, or compliance, available directly from the dashboard.
Operate seamlessly with your existing VoIP systems or use our robust web-based platform—no landline or phone hardware required.
Access the dashboard from any device—smartphone, tablet, or computer—with enterprise-grade encryption for data security.
Tailor the dashboard to focus on key metrics, such as individual agent performance or team-wide trends, with drag-and-drop widgets.
Admins and team leads gain full visibility into team activities, simplifying supervision and performance reviews.
Leverage VoIP and web-based technology to manage communications without investing in landlines or specialized equipment.
Use call recordings to train agents, improve customer interactions, and ensure compliance with industry standards.
Real-time analytics help identify trends, optimize call strategies, and boost team efficiency.
Whether managing a small team or a large call center, the dashboard scales to meet your needs, supporting multiple extensions and numbers.
Take control of your business communications with DialGrid's IVR Dashboard. Integrate with your existing VoIP systems or use our web-based platform to monitor calls, access recordings, and drive performance—all without landlines or hardware. Contact our sales team at 888-555-1234 or sign up for a 30-day risk-free trial.
