Analytics and Reports: Optimize Your Communications

Key Features of Analytics and Reports

• Rich Analytics: Understand why callers reach out and how AI and human agents manage interactions, with detailed metrics on call volume, topics, and outcomes.
• Performance Monitoring: Track the effectiveness of AI and human agents across call types, including response times, resolution rates, and customer satisfaction.
• Actionable Insights: Identify areas for improvement, such as where human agents may need additional training or support to boost performance.
• AI Training Needs: Spot gaps in AI Agent responses and update training with relevant company documents for improved accuracy and relevance.