DialGrid's Agent Assist is a powerful AI-driven tool designed to enhance the performance
of your human agents during live customer interactions.
By providing on-the-fly, real-time support, Agent Assist transforms routine conversations
into efficient, personalized experiences.
Whether handling calls, texts, chats, or video sessions, our AI seamlessly integrates into
your workflow,
offering intelligent suggestions and insights without interrupting the flow.
Agent Assist operates in the background, analyzing conversations as they happen. It leverages advanced AI algorithms to process customer queries, detect context, and deliver actionable recommendations directly to the agent's dashboard or interface. This ensures agents can respond quickly and accurately, boosting customer satisfaction and resolution rates.
AI suggests context-based responses, FAQs, or troubleshooting steps for faster, accurate agent replies.
Instant access to product data, specifications, pricing, and availability from your knowledge base.
AI recommends similar or alternative items based on price, features, and customer preferences for upselling.
Detects emotions and suggests empathetic or de-escalating responses in real time.
Enables seamless communication with customers in multiple languages.
Access previous chats and interactions to provide fully personalized responses.
AI-driven suggestions increase sales naturally and effectively.
Resolve queries faster with AI support, reducing handle times and workload.
New agents get real-time guidance, accelerating learning curves and maintaining quality.
Minimize errors with AI-verified information for higher first-contact resolution rates.
Empathetic and personalized responses build trust and loyalty.
Works with existing VoIP systems, DialGrid platforms, and multiple communication channels.
Integrate DialGrid's Agent Assist and boost your team's productivity with intelligent,
real-time AI support.
Compatible with all DialGrid plans.
